Dr Jay Feldman

What are your customers interacting most frequently with? The answer is obvious your customer service staff. Numerous studies highlight the importance of these frequent interactions with customers play. Ninety percent of Americans utilize customer service as one of the factors in the decision to work with a particular company. More than three-in-five customers think that…

There’s no magic remedy there. No single method or trick can allow you to press a button and make your list of tasks disappear. As much as we’d wish there could be. With that being said, there are several techniques you can practice to increase your concentration and create an environment more conducive to getting…